COMPLAINTS AND COMPLIMENTS
Financial registration: MoneyShop Group Limited is a registered Financial Services Provider.
Trading Name: MoneyShop
FSP number: FSP2001
Registration date: 3 September 2010
Dispute resolution scheme:
Financial Services Complaints Limited
Level 13, 45 Johnston Street
MoneyShop is registered to provide the following financial services:
Providing credit under a credit contract service.
Who to contact with a problem:
MoneyShop strives to provide excellence to its customers. However from time to time, problems can occur and we will address them promptly. To start with, talk to the staff member in the branch or ask to speak with their manager. The majority of problems can usually be fixed this way.
If you are not satisfied or you think the problem is a serious one, please write to: Chief Operations Officer
MoneyShop Group Limited
PO Box 76566
Under our internal policies we will acknowledge your complaint with five working days and respond, in writing, to you within 14 days. Sometimes problems need more investigation and will take longer, in those cases we will keep you informed of our progress.
Although we will do our utmost to resolve any problem, if you are not satisfied and we reach a deadlock, then you can contact Financial Services Complaints Limited for assistance.
Financial Services Complaints Limited PO Box 5967 Lambton Quay -WELLINGTON 6145 Telephone: (04)472 7612 Freephone: 0800 347 257 Fax: (04) 472 3728