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Privacy Policy

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MoneyShop Group Limited Privacy Policy

MoneyShop Group Limited (“MoneyShop”, “we”, “us”, “our”) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).

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What information does MoneyShop collect?

We are committed to our obligations under the Act relating to collecting personal information. In order to provide our services to you it is essential collect, hold, use, process and disclose some personal information.

  • your name, address, email address, contact numbers(s), date of birth, gender and drivers licence number;
  • information about your financial position (including household budget, reasons for borrowing, banking transactions history), employment and residential status, personal circumstances, credit and repayment history information, and information about how you discovered us;
  • any additional information provided in an application you make;
  • any other personal information which we are required to collect for identification or verification purposes;
  • any additional information you provide, such as when you contact us, log in to our website or call us;
  • any information you may provide to us through customer surveys;
  • a record of any queries you have made or communications you have with us; and
  • any other information that you authorise us to collect.

We may also collect other information which is not necessarily personal information, including your IP address, cookies, and information about your device, browser and operating system.

You can choose to withhold personal information, but this may restrict the services we can supply to you.

Collection of Personal Information

we may collect information about you:
when you use our website ( and official Facebook and Instagram and Page;
when you apply for a loan either through our websites or in any one of our branches;
when complete surveys online or in any of our branches;
from publicly available information.
any recordings we make of you – for example, CCTV recordings when you’re in a branch, and recordings of any video, chat, or voice call with us.
we may also collect personal information about you from third parties, such as related entities and organisations which provide services to us, including credit reporting agencies, identification service providers, your referees, your present or former employer, and/or any other present or former creditor.
when you provide us with your personal information, you are consenting to our use of such information and our right to disclose it to third parties.

Personal Information

We will use every security precaution available to us to maintain the security of your personal information, however there are risks inherent in transmitting and storing data online. As such, we cannot guarantee data sent or stored electronically will be secure, and any information provided to us is at your own risk. We will endeavour to contact you if any security breaches compromise the security of your personal data.

Your personal information will be stored in paper files and electronically in secure branches located in New Zealand. All electronically stored personal information is protected from unauthorised access through the use of recognised security procedures such as passwords.

How does MoneyShop use your information

We may use your information:

  • to process, assess and acknowledge any request for finance you have made with us;
  • for the management, assessment or enforcement by us of any agreement and/or security you have with us;
  • to assess your credit worthiness and financial position from time to time, including reviewing and managing your agreement, collecting or recovering any payments or other amounts from you, monitoring your compliance, or to better service you;
  • to notify a credit reporter or a credit provider of your repayment history and account details, if you default in any payment or breach any contract or arrangement with us
  • to verify your identity as may be required from time to time by the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 and other applicable laws or regulations;
  • to collect any outstanding debt from you;
  • to offer further finance to you;
  • to comply with any laws in New Zealand;
  • to market our products and services including future products and services which we believe may be of interest to you including by email, unless you tell us not to as detailed below under “Marketing and Opting Out”;
  • for internal research purposes;
  • share your personal information with third parties where you have consented for that information to be shared with them;
  • train our staff, monitor and maintain our systems and networks;
  • for our internal purposes such as risk management and billing;
  • respond and follow up on any queries, complaints or requests you might have made;
  • to monitor and screen any agreement or account you have with us for fraud or other crime detection or prevention purposes or risks to our products or services; and
  • any other purpose you have consented to or authorise.


Sharing your Information

We use and disclose your personal information for the purposes we collected it. We may use and disclose your personal information for a secondary purpose only if the secondary purpose is directly related to the purpose of collection. When necessary and in connection with the purposes listed above, we may disclose your personal information to:

  • the advisers, consultants and contractors we ordinarily engage for the above purposes (such as mailing houses, insurers, printers, lawyers, accountants and other service providers);
  • to any other person or entity to whom you have consented us to disclose your personal information;
  • to any person where disclosure is required or authorised by law, including disclosure of suspicious or threshold transactions or activities to the relevant authorities and;

if you have applied for credit from us:

  • to a credit reporting agency for the purpose of obtaining a credit report about you and/or to allow the credit reporting agency to maintain a credit information file containing information about you;
  • to a debt collection agency;
  • with your consent, to other credit providers for the purpose of assessing your application for credit; or.
  • to Work and Income New Zealand;
  • to the Ministry of Justice;
  • to the Department of Corrections;
  • to Customs Service New Zealand;
  • to Inland Revenue Department;
  • to NZ Transport Agency (NZTA/Motorweb);
  • to your employer;
  • to your representatives, such as your legal or financial adviser; and
  • to your landlord; and
  • to Debt Recovery Agencies.

We may also disclose your credit information, including account information, default information, repayment history (including whether payments are made on time) and identification information to credit reporting agencies.

Information disclosed by us to credit reporting agencies may be listed in their systems, used by them to provide their credit reporting services or other information services, and supplied to their customers who use their services to make credit decisions about you or any applicable organisation you are representing.

There are also instances where we may have to send your personal information overseas or collect personal information from overseas. These instances include:

  • When you have asked us to do so.
  • When we are authorised or required by law to do so, including in response to any order from any regulator or court in any jurisdiction.
  • When we have outsourced a business activity or function to an overseas provider with whom we have a contractual arrangement.
  • Certain electronic transactions.
  • When it is necessary in order to facilitate a transaction on your behalf.

We will only send information overseas or collect personal information about you from overseas for the purposes in this statement.


You are responsible for promptly informing MoneyShop of any change to your personal information. If the information held by us is incorrect, inaccurate, incomplete or not up to date, then you may ask us to correct the information and we will either correct the information or make a record of your comment, as we think appropriate.

You have the right to request access to any personal information (including your credit information) we hold about you. Where we hold information that you are entitled to access we will endeavour to provide you with a suitable range of choices (including direction to a credit reporting agency) as to how to access is provided (e.g. emailing or mailing it to you). A fee may be charged to cover the cost of retrieval.

You can request access to or correct your personal information by calling 0800 66 66 39 or asking at any branch.


A cookie is a small file that resides on your computer and is recognised by our server when you visit our sites. A cookie does not provide us with any personally identifiable information. It does provide details of your IP address, the computer platform that you use (eg Mac or Windows), the browser that you use (e.g. Microsoft Explorer or Netscape) and what domain you are accessing our sites from. With this information we can do the following:

Track traffic patterns to our sites.

Ensure that the most relevant content is being shown.

Allow you to enter certain site member services without having to log in each time you visit.

If you would rather we did not use cookies with you, you can refuse them by turning them off in your browser and/or deleting them from your hard drive. You will still be able to visit our sites.

Third Party Partners and Analytics

We may collect information about you when you visit our website or social media pages. We promote our products and services on our websites and on social media. Third party vendors, including Google, show our advertisements in sites throughout the internet. Both us and these vendors may use cookies, separate to those required to maintain secure connections, to assist in serving the most relevant available MoneyShop advertisements to you based on your prior visits to our website. You do not need to accept these cookies to transact with us and you can opt out of Google’s use of cookies by visiting the Google Analytics Opt-out page.

Throughout our public websites, the Google Analytics system is used to measure anonymised site activity, associating multiple sessions across multiple devices. The information generated by these cookies (which includes your IP address) will be transmitted to and stored on the servers belonging to the companies providing us with analytic services (Notably Google). These agencies may also transfer information gathered in this way to their agents or to other entities as required by law.

We also use other tools in order to better target advertising and our communications, including but not limited to Google’s Remarketing feature and Facebook’s Remarketing feature.

By using any of our websites you consent to the processing of data about you as explained above.

Links to other websites

Our website may contain links to other websites. These websites have their own privacy policies and we have no responsibility for linked websites, or their communication with you, and provide them solely for your information and convenience.

Electronic Communication

We may use electronic communication (including email and SMS/text message) for the purpose of disclosure pursuant to the Credit Contracts and Consumer Finance Act 2003 and any other reason such as for marketing purposes.

Marketing and Opting Out

Where we have obtained your consent to do so, or in circumstances where you would reasonably expect that your personal information would be used or disclosed for this purpose, we may contact you from time to time with marketing material about our other products and services. We may also share your personal information with our related companies, so that they can provide you directly with marketing material about their products and services. You may opt out of receiving this material at any time by contacting us on 0800 66 66 39 or by email to

Your consent to receive this information will remain current until you advise us otherwise.

Privacy Concerns, Questions or Complaints

If you have any questions about this Privacy Policy and/or our handling of personal information or you believe that we have at any time failed to keep one of our commitments to you to handle your personal information in the manner required by the Privacy Act, please complete our Complaints Form. Once submitted, we will acknowledge receipt of your complaint and investigate the matter. We will work with you to resolve your concerns within a reasonable period of time.

Changes to this Privacy Policy

From time to time we may need to amend the terms of this Policy if our practices change. We reserve the right to change this Privacy policy at any time. If we do so, we will post the updated version on our website.

Your continued use of the website will indicate your acceptance of the updated policy.

Applicable law

This Privacy Policy is governed by New Zealand law. Your personal information will be collected, used, stored, and disclosed in accordance with this Privacy Policy and New Zealand law. The courts of New Zealand have non-exclusive jurisdiction.